Where We Deliver

At Gold Coast Chocolatier, every order is handcrafted in small batches and delivered with care to ensure it arrives in perfect condition.
We currently offer delivery across South East Queensland and Northern New South Wales, covering:
Gold Coast
Our home base. We deliver across all Gold Coast suburbs, from the Northern Beaches through to the Southern Gold Coast.
Brisbane
We deliver to Brisbane and surrounding areas, including inner city, bayside, and selected outer suburbs.
Northern New South Wales
We also service key Northern NSW locations, including Tweed Heads and surrounding regions.

Delivery Standards

Every order is carefully packaged to maintain quality, presentation, and freshness during transit. We work with trusted delivery partners to ensure a smooth and reliable experience.
For warmer months, dispatch schedules may be adjusted to protect product integrity.

Corporate & Bulk Orders

For corporate gifting, events, and larger orders across our delivery zones, we offer tailored coordination to ensure seamless fulfilment.

Please Note

  • We do not currently offer Australia-wide shipping
  • We do not ship internationally
  • Delivery timeframes may vary during peak periods and seasonal demand

Need Help With Your Location?

If you’re unsure whether we deliver to your area, get in touch and we’ll confirm it for you quickly.

Included in Every Order

Every delivery from Gold Coast Chocolatier is presented with intention and care.
Each delivery order is packaged in our signature luxury gift bag, designed to elevate the unboxing experience and reflect the quality of what’s inside.
You can choose to add a gift bag to your Local Pick Up order for an additional $2.
Every order is packed inside a luxury gift box. Inside every box, you’ll also find a care card with simple storage guidance, along with a flavour card detailing each chocolate and its ingredients, so you can fully enjoy and understand every piece.
From individual gifts to larger selections, every detail is considered so your chocolates arrive beautifully presented and ready to enjoy or gift immediately.

Returns & Quality Promise

At Gold Coast Chocolatier, each piece is handcrafted in small batches using fresh ingredients and made to order.
Because our chocolates are perishable, we’re unable to accept returns for change of mind or personal taste preference.

However — your experience matters deeply to us.
If something isn’t right, we will make it right.

Damaged or Incorrect Orders

If your order arrives damaged, melted beyond enjoyment, or incorrect, please contact us within 24 hours of delivery and include:

  • Your order number

  • Delivery name

  • A photo of the product and packaging

We will arrange an appropriate resolution:

  • Replacement

  • Store credit

  • Refund (where suitable)

Email: hello@goldcoastchocolatier.au

Warm Weather & Delivery Responsibility

Chocolate is temperature sensitive. We carefully pack orders using protective insulation and ship promptly, however once an order has been delivered to the nominated address, responsibility transfers to the recipient.

We recommend ensuring someone is available to receive the parcel and bringing it indoors promptly.

Gold Coast Chocolatier cannot be responsible for damage caused by:

  • Parcels left unattended

  • Incorrect delivery addresses

  • Redirection after dispatch

  • Exposure to heat after confirmed delivery

Delivery Delays

Gold Coast Chocolatier are unable to refund orders delayed by couriers once dispatched, but if a parcel is significantly impacted please contact us and we will always do our best to assist.

Quality Guarantee

At Gold Coast Chocolatier we stand behind the quality of every product we create.
If your chocolates arrive in a condition that does not reflect our standards, please reach out — we care about every box that leaves our kitchen.

Need help?

Contact us at hello@goldcoastchocolatier.au for questions related to refunds and returns.